Support
DalaVision website and app
Write to us any way you like — we reply within one business day. Include your account email and describe what happens; a screenshot speeds things up.
Frequently asked questions
I can't sign in
In the sign-in window tap «Forgot password?» — a link to set a new password arrives by email. If you signed up with Google or Apple, sign in the same way: such an account has no password.
How do I delete my account
In the app: the «Profile» tab → «Delete account» → type DELETE → «Delete forever». On the website it is the same, in the profile menu. The account and all its data — fields, the season log with photos, chats with Aliya — are deleted immediately and permanently. If you can no longer sign in, write to us from the account email and we will help.
The iPhone app
The app contains the One cabinet and the chat with Aliya, the AI agronomist. Sign in with the same account as on the website: fields, the log and chats are shared.
Where is my data stored
On our own server in Almaty, Kazakhstan. Details are in the privacy policy.
Payments and refunds
Terms are on the Payment and Refunds pages. For questions about charges, write to us from the account email.
ТОО «DalaVision»
BIN: 250540029829
Address: Республика Казахстан, 050060, г. Алматы, Бостандыкский район, ул. Утепова, д. 20, кв. 149