Refunds

Provider: ТОО «DalaVision», BIN 250540029829

Revision of 07.04.2026

This Policy supplements the Public Offer and the document “Payment by bank cards”.

1. Scope

1.1. The Policy applies to all services and Digital materials (reports, tech cards, recommendations) purchased through the Website.

1.2. Cash refunds for card payments are not made. The refund is made to the bank card used for the payment.

2. Nature of the services and moment of performance

2.1. The services are digital. A Digital material is deemed provided at the moment the technical ability to access it is made available (download, opening in the personal account).

2.2. The fact of downloading or reviewing is not a mandatory condition for recognising the service as rendered.

2.3. Materials are generated individually based on the Customer's data (plot, crop) and have individually determined properties.

3. Refund before the service is rendered

3.1. If the Customer has paid but access has not yet been provided — a full refund.

3.2. To withdraw, contact dalavision1@gmail.com stating the full name, payment date, amount, order description and phone.

3.3. Review — up to 5 business days. If the grounds are confirmed — a refund through the payment operator.

4. Refund after the service is rendered

4.1. Services and Digital materials provided properly are deemed rendered in full.

4.2. No refund is made for a service rendered properly, except in cases provided for by the Law of the RK “On Consumer Protection”.

4.3. No refund is made if:

• the Customer did not like the content that matches its description;
• the Customer decided not to use the received material;
• the Customer made a mistake when choosing the crop, plot or parameters;
• the AI recommendations did not match expectations (the recommendations are for information purposes).

4.4. If the material does not match the description or is technically unavailable through the Provider's fault, send a claim to dalavision1@gmail.com. Based on the outcome: correction, re-issue, full or partial refund.

5. Erroneous and duplicate payments

5.1. In the event of a double charge or amount error, contact dalavision1@gmail.com with the transaction details.

5.2. Verification together with the payment operator — up to 10 business days.

5.3. In the event of an unauthorised payment, contact your bank immediately and notify the Provider.

6. Card refund procedure

6.1. The refund is made in tenge (KZT) in the amount subject to refund.

6.2. The Provider may request a copy of an identity document or constituent documents, as well as an application in the prescribed form.

6.3. The crediting period is up to 30 calendar days from the moment the refund is confirmed by the operator. The Provider does not control the timelines of the Customer's bank.

6.4. The refund amount may not exceed the amount paid.

7. Claims procedure

7.1. Refund claims must be submitted within 30 calendar days of the payment date. Claims submitted later are considered at the Provider's discretion.

7.2. A claim contains: a description of the situation, the demand, contact details and proof of payment.

7.3. The review period is 15 business days. The result is sent to the Customer's e-mail.

7.4. The mandatory pre-trial procedure is a condition for applying to court.

8. Contacts