Offer

Provider: ТОО «DalaVision», BIN 250540029829

Website: https://dalavision.kz

Revision of 07.04.2026

1. General provisions

1.1. This public offer (the “Offer”) is a proposal by the Provider to enter into a service agreement with a user of the Website — an individual and/or legal entity (the “Customer”).

1.2. The Offer is addressed to an unlimited circle of persons in accordance with Articles 395, 396 and 447 of the Civil Code of the Republic of Kazakhstan (the “Civil Code of the RK”).

1.3. Acceptance of the Offer means registering on the Website, placing an order, paying for services, using Website features that require acceptance of the terms, or ticking the “I accept the terms of the Offer” box. From the moment of acceptance, a service agreement (the “Agreement”) is deemed concluded.

1.4. By accepting, the Customer confirms that they have fully reviewed the Offer, the Privacy Policy, the payment terms and the Refund Policy, understand them and accept them without reservations.

1.5. The Provider may amend the Offer. A new version takes effect from the moment it is published on the Website. The terms of an order already paid for remain in the version that was in force at the time of payment.

1.6. The Offer is not an employment contract, an agency agreement or a joint activity agreement.

2. Terms and definitions

2.1. Service — the “DalaVision Crop” software suite available through the Website.

2.2. Digital material — a file, report, tech card, dataset, recommendation or other content provided to the Customer in electronic form.

2.3. Order — a request placed through the Website for a service or Digital material.

2.4. AI assistant — a module of the Service that uses artificial intelligence technologies to generate recommendations.

3. Status of the Website

3.1. The Website belongs to the Provider and is intended for providing information and delivering services remotely.

3.2. The Provider is not responsible for the accuracy of the information that the Customer provided during registration or when placing an order.

3.3. The Provider supplies the Service “as is”. The Provider does not guarantee uninterrupted and error-free operation of the Website or its 24/7 availability. Maintenance and downtime do not constitute a breach of obligations.

4. Status of the Customer

4.1. The Customer is responsible for the accuracy of the data and guarantees that no third-party rights are infringed.

4.2. The Customer bears full responsibility for keeping their login and password safe. All actions under the account are deemed to have been performed personally by the Customer.

4.3. The Customer undertakes not to use the Service for purposes that contradict the legislation of the RK.

5. Subject of the Offer

5.1. The Provider supplies paid services related to the “DalaVision Crop” Service, including the provision of Digital materials.

5.2. The Provider may engage third parties to fulfil its obligations.

5.3. The relations between the Parties are governed by the Civil Code of the RK, the Law of the RK “On Consumer Protection” and other regulatory acts of the RK.

6. Procedure for concluding the Agreement

6.1. The Customer places the order independently on the Website or through customer support.

6.2. When placing an order, the Customer provides: surname, first name, phone and e-mail. For legal entities — name, BIN and details.

6.3. Intent is expressed by filling in the forms on the Website and/or making a payment.

7. Information about the services

7.1. Information about the services, prices and characteristics on the Website is for reference only. The terms fixed on the payment page at the time of ordering take precedence.

8. Procedure for providing services

8.1. The Customer may order any services available on the Website.

8.2. The Provider confirms acceptance of the order by a notification sent to the e-mail or shown in the Website interface.

8.3. Deadlines are determined by the description of the service, the order confirmation or an agreement between the Parties.

8.4. If a service cannot be provided, the Provider notifies the Customer and refunds the prepayment.

8.5. A Digital material is deemed provided (the service rendered) at the moment the technical ability to download the file, open access or obtain the result is made available. Actual downloading is not a mandatory condition.

9. Price and currency

9.1. Prices are stated in tenge (KZT), including applicable taxes.

9.2. The price may be changed unilaterally for new orders. The price of a paid order is not changed.

10. Payment

10.1. Payment methods are listed on the Website and in the document “Payment by bank cards”.

10.2. Settlements are made in KZT.

10.3. The payment obligation is deemed fulfilled from the moment the funds are credited to the Provider's settlement account or confirmed by the payment operator.

11. Intellectual property

11.1. All exclusive rights to the Service, the Website, the design, the code, the databases, the texts, the graphics and the logos belong to the Provider.

11.2. Digital materials are provided solely for personal (non-commercial) use. The following are prohibited: copying, distribution, resale to third parties; publication in open access; commercial use without written permission; decompilation, reverse engineering, extraction of the Service's databases.

11.3. A breach of clause 11.2 is a material breach of the Agreement and entitles the Provider to block access and recover damages.

12. Limitation of liability and AI disclaimer

12.1. The recommendations of the AI assistant and the Digital materials are for information and reference purposes only. They do not constitute professional agronomic, scientific, legal or any other expert assessment.

12.2. The Customer makes decisions independently. The Provider is not liable for losses (including lost profit or crop failure) arising from the Customer's actions based on the Service's recommendations.

12.3. The Provider does not guarantee the accuracy of data from external sources (weather data, soil data, etc.).

12.4. The Provider's aggregate liability is limited to the amount actually paid for the specific order, except where such limitation is prohibited by law.

12.5. The Provider is not liable for: the actions of third parties (payment operators, providers); the inability to use the Service for reasons beyond the Provider's control; unauthorised access to the account through the Customer's fault; indirect, incidental and punitive damages.

12.6. The Parties are released from liability in the event of force majeure circumstances.

13. Suspension and blocking of access

13.1. The Provider may, without prior notice, suspend or terminate access in the event of: a breach of the terms of the Offer; suspicion of fraud; use of the Service to cause harm; a demand from government authorities.

13.2. Blocking does not give rise to a right to a refund for services already rendered.

14. Personal data

14.1. Personal data is processed in accordance with the Privacy Policy and the Law of the RK “On Personal Data and Its Protection”.

15. Withdrawal from services and refunds

15.1. The procedure is determined by the Refund Policy and the legislation of the RK.

15.2. Services rendered properly are non-refundable, except in cases provided for by law.

16. Claims procedure and disputes

16.1. Before applying to court, the Customer must send a written claim to dalavision1@gmail.com. The review period is 15 business days.

16.2. The mandatory pre-trial procedure is a condition for the admissibility of an application to court.

16.3. Disputes are considered in the courts of the RK at the Provider's location (Almaty).

17. Final provisions

17.1. The Offer is valid from the moment of acceptance until the obligations are fully fulfilled.

17.2. The Provider may change the list of services while keeping its obligations for paid orders.

17.3. The invalidity of an individual provision does not entail the invalidity of the others.

17.4. The applicable law is the legislation of the Republic of Kazakhstan.

17.5. The Customer may not assign rights under the Agreement without the Provider's written consent.

18. Details